FastFBA3PL

Privacy Policy

Effective date: [Insert Date]

FastFBA3PL (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This
Privacy Policy explains what data we collect, how we use it, and the choices you have. This policy specifically includes
information about our SMS messaging practices when you opt in to receive texts.

1. Information We Collect

Contact data: name, email address, phone number.
Operational data: order IDs, shipment status, account activity, and support requests.
Consent data: time/date, source, and method of your SMS opt-in/opt-out (e.g., Intercom form checkbox, reply STOP).
Technical data: device/usage information collected by our website for security and service improvement.

2. How We Use Your Information

To provide our services, process orders, and deliver shipments.
To send transactional SMS such as order and delivery updates, account verification codes, and important service notices.
To provide customer support and respond to inquiries.
To maintain security, prevent fraud, and comply with legal requirements.

SMS Messaging
By providing your phone number and opting in, you agree to receive transactional text messages related to your
orders, deliveries, or account activity. We do not send promotional or marketing SMS. Message frequency varies.
Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply
HELP or contact [email protected].

3. Legal Basis & Consent

Where required, we rely on your consent to send SMS. Consent is captured via Intercom forms/flows or other documented
opt-in mechanisms. You may withdraw consent at any time (see “Your Choices”).

4. Sharing of Information

We do not sell personal information. We share data only with trusted service providers who process it on our behalf to
deliver services, including SMS delivery and support tooling (e.g., Intercom and its telecom partners). These providers
are bound by contractual confidentiality and security obligations.

5. Data Retention

We retain personal and consent records only as long as necessary to provide services, meet compliance obligations, and
resolve disputes. Retention periods vary by record type and legal requirements.

6. Security

We implement administrative, technical, and physical safeguards designed to protect personal information. However, no
method of transmission or storage is 100% secure.

7. Your Choices

Opt-out of SMS: reply STOP to any message to unsubscribe. Reply HELP for help.
Access/Update: contact [email protected] to request access, corrections, or deletion where applicable.
Email preferences: use in-message links or contact us.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

9. International Transfers

Where data is transferred across borders, we use appropriate safeguards consistent with applicable law.

10. Changes to This Policy

We may update this policy from time to time. The “Effective date” will reflect the latest version.

11. Contact

Questions about this policy? Email us at [email protected] or write to:
FastFBA3PL, [Registered Business Address].